Terms & Conditions
Effective Date: September 2026 • Registered in Tamil Nadu, India • B2B SaaS Commercial Terms
1Agreement to Terms & Electronic Contract Formation
Explicit Contractual Acceptance:
This Master Service Agreement is entered into between Zeenah ("Company", "Qamiroo", "we", "our", or "us"), having its registered office in Mayiladuthurai, Tamil Nadu, India (GSTIN: 33BPYPA2578H1ZL), and the healthcare entity, clinic, or practitioner ("Customer", "Clinic", or "You") accessing or subscribing to the Qamiroo ERP platform (qamiroo.comand its affiliated tenant subdomains). By creating an account or paying for a subscription, You explicitly agree to be legally bound by these Terms & Conditions, our Privacy Policy, Refund Policy, and Service Level Agreement.
This document constitutes an electronic record pursuant to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. It does not require physical or digital ink signatures to be legally binding.
2What We Sell — Scope of SaaS ERP Platform
Qamiroo provides a multi-tenant, cloud-hosted Software-as-a-Service (SaaS) clinical Enterprise Resource Planning (ERP) platform engineered specifically for Audiology practices, Hearing Rehabilitation Centers, Hearing Aid Dispensaries, and Speech-Language Therapy clinics.
Interactive Pure Tone Audiometry (PTA) recording (125 Hz – 8000 Hz, Air/Bone conduction, Masking, UCL/MCL, Speech Recognition Threshold & Discrimination Scores), Otoscopy logs, and Tympanometry attachments.
End-to-end device trials tracking, serial number allocation, ear-mould lab fabrication orders, manufacturer warranty tracking, and device repair workflow management.
Structured SOAP clinical notes, articulation & fluency diagnostic assessments, goal-tracking milestone logs, and session attendance tracking.
Branch-scoped inventory management, Role-Based Access Control (RBAC), sequential patient IDs, GST-compliant Tax Invoices and Bills of Supply, and unified analytics.
3Subscription Terms, Plans & Pricing Structure
Access to Qamiroo is billed on a recurring pre-paid subscription basis (Monthly or Annual). The subscription fee depends upon the plan tier selected at the time of registration or upgrade:
| Plan Tier | Base Price | Branch Quota | Staff Seats | Annual Discount |
|---|---|---|---|---|
| Starter | ₹1,999 / month | 1 Branch | 3 Included | 10% Off (₹21,589/yr) |
| Growth | ₹4,999 / month | Up to 5 Branches | 15 Included | 20% Off (₹47,990/yr) |
| Network | ₹9,999 / month | Up to 15 Branches | 50 Included | 20% Off (₹95,990/yr) |
| Enterprise | Custom Pricing | Unlimited Branches | Custom Allocation | Custom Multi-Year SLA |
Clinics requiring staff seats beyond their included plan allocation may add additional staff logins at any time directly inside their clinic account settings. Add-on capacity packages are billed concurrently with the active subscription.
4User Responsibilities & Clinical Practitioner Credentials
As a subscribing healthcare entity, the Customer covenants and warrants that:
- Statutory Clinical Qualifications: All staff members recording Pure Tone Audiograms, issuing hearing aid recommendations, or logging speech therapy sessions hold valid professional certifications with the Rehabilitation Council of India (RCI), Indian Speech and Hearing Association (ISHA), or competent state regulatory bodies.
- Account Credential Security: The organization administrator is responsible for maintaining the confidentiality of staff login credentials. Account sharing across multiple practitioners is strictly prohibited.
- Patient Consent & DPDP Alignment: The clinic is solely responsible for obtaining necessary patient consent prior to collecting personal, demographic, and medical records into the ERP platform.
- Data Accuracy: The clinic retains full accountability for the accuracy and clinical validity of all diagnosis records, PTA threshold inputs, stock inventories, and patient billing records entered into the software.
5Prohibited Uses & Security Integrity
Customers and authorized users shall not under any circumstances:
6Account Suspension, Termination & Data Grace Protocol
Termination for Convenience: Customers may cancel their subscription at any time prior to the next billing renewal through the account billing settings or by notifying support@qamiroo.com.
Termination for Cause: Qamiroo reserves the right to immediately suspend or terminate access if the Customer fails to cure overdue subscription invoices following the 7-day grace period, or breaches security, prohibited use, or clinical compliance clauses.
Upon subscription cancellation or expiration, the Customer is granted a thirty (30) day data export grace window to download all patient files, diagnostic audiograms, and accounting reports in standard formats (CSV, JSON, PDF). Following 30 days, patient records will be permanently shredded from active production databases in accordance with our data destruction protocols.
7Intellectual Property Rights & Customer Data Ownership
Qamiroo retains exclusive worldwide ownership, title, copyright, and patent rights in and to the platform codebase, algorithmic workflows, user interface designs, database schemas, trademarks, documentation, and all related enhancements.
The Customer retains 100% absolute ownership and title over all clinical data, patient demographic details, audiogram charts, prescriptions, and financial invoices entered into the system. Qamiroo claims zero intellectual property rights over Customer Clinical Data.
8Limitation of Liability & Healthcare Disclaimers
Qamiroo is an administrative workflow, clinical documentation, and ERP platform. Qamiroo is NOT a certified medical diagnostic device and does not render medical opinions, prescriptions, or audiological treatment plans. All hearing evaluations, hearing aid fitting adjustments, and speech therapy interventions must be independently executed and verified by licensed clinical professionals.
To the maximum extent permitted by applicable law, in no event shall Qamiroo, its founders, directors, or employees be liable for any indirect, incidental, punitive, or consequential damages (including loss of clinical revenue or medical misdiagnosis claims). Qamiroo's aggregate cumulative liability arising out of or related to this Agreement shall be strictly capped at the total subscription fees actually paid by the Customer in the twelve (12) months immediately preceding the event giving rise to liability.
9Payment Terms, Razorpay Gateway & GST Invoicing
All subscription fees are stated in Indian Rupees (INR) and are billed exclusively in advance. Online payments, recurring subscription billing, card tokenization, and UPI e-mandates are securely processed via our authorized payment aggregator partner, Razorpay Software Private Limited.
Credit Cards, Debit Cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking across all scheduled Indian banks, and automated recurring mandates.
As a cloud SaaS platform, service delivery is instantaneous upon authorization of payment. Dedicated database partitions, tenant subdomains, and administrator access credentials are provisioned immediately.
Applicable Goods and Services Tax (GST @ 18%) is calculated and added to the billing summary under SAC code 998313. Official B2B GST Tax Invoices are automatically generated and emailed to the Customer upon successful payment capture. Billing disputes must be submitted in writing to support@qamiroo.com within fifteen (15) days of invoice issuance.
10Governing Law, Arbitration & Tamil Nadu Jurisdiction
This Agreement and any dispute, controversy, or claim arising out of or in connection with it shall be governed by, construed, and enforced exclusively in accordance with the substantive laws of India.
The Customer and Zeenah (Qamiroo) irrevocably submit to the exclusive personal and subject-matter jurisdiction of the competent civil courts situated in Tamil Nadu, India for the resolution of any legal proceedings arising hereunder.
Customer, Legal & Billing Support Contact
For all legal notices, contract enquiries, or billing questions, contact our operations office directly:
Legal Entity: Zeenah
Brand / Operating Product: Qamiroo
Registered Address: Zeenah, Mayiladuthurai, Tamil Nadu, India
GSTIN: 33BPYPA2578H1ZL
Email: support@qamiroo.com